lalo-app
TandemTerms of Service
Tandem by lalo-app · Last updated: October 8, 2026
1. The service
Tandem (“the app”) is a Shopify app provided by lalo-app (“we”, “us”). It reads your store's product catalog, proposes “Pairs well with” and “Similar products” recommendations, and writes the ones you keep into app-owned records in your store, which theme blocks show on your storefront. By installing or using the app you agree to these terms, our Privacy Policy and the Data Processing Addendum.
2. Your account
You use Tandem through your Shopify store. You are responsible for who has access to your Shopify admin, and you must be authorized to install apps on the store.
3. Plans and billing
- Tandem offers a free plan and paid plans. Current plans and limits are shown on the app's listing and inside the app.
- Paid plans are billed by Shopify, in US dollars, every 30 days, and appear on your Shopify invoice. We never see your payment details.
- Paid plans start with a 14-day free trial. If you cancel during the trial, you are not charged.
- You can change or cancel your plan at any time on Shopify's plan page, opened from the app. When you move to a smaller plan, features beyond it stop working; your settings are kept.
- Charges already made are not refundable except where required by law or by Shopify's policies.
- We may change prices with at least 30 days' notice inside the app. Changes never apply to a billing period you have already paid for.
4. Your data and your storefront
- Your product data remains yours. We use it only to provide the app.
- Recommendations are proposals. Tandem builds them automatically from your catalog, and you decide what is shown: you can accept, change or switch off any of them. You are responsible for what your storefront shows.
- Access to orders is optional. Tandem asks for it only if you choose to allow it, after telling you what it reads and keeps.
5. Acceptable use
Do not use Tandem to break the law, to infringe others' rights, or to overload or attack the service. We may suspend processing for a store that puts the service at risk and will tell you why.
6. Availability
We work to keep Tandem available and your recommendations up to date, but the service is provided “as is” and “as available”. Maintenance, Shopify API limits or outages of third-party services can delay updates. If an update fails, the recommendations already in your store stay in place.
7. Liability
To the extent permitted by law, we are not liable for indirect or consequential losses, such as lost sales, arising from the use of or inability to use the app. Our total liability for any claim is limited to the amount you paid for the app in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
8. Ending the service
You can stop using Tandem at any time by uninstalling it; your data is then deleted as described in the Privacy Policy. We may stop offering the app with at least 60 days' notice, or immediately if required by law or by Shopify.
9. Changes to these terms
We may update these terms. The date at the top shows the latest version, and material changes will be announced inside the app. Continuing to use Tandem after a change means you accept the new terms.